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#1

smartCARS Problem

in SmartCars/EraCars Support Fri Apr 12, 2013 10:38 am
by RVF508 Jack G • | 14 Posts

Hi,

I Installed smartCARS but I can't open it. I get an 'invalid entry' message when I enter my ID and password, the same ones I use to log into the website..

Also, when I log onto the website the home page is incomplete. A lot of empty boxes. My browser is IE. But, I have no problem when I log in on my Macbook.

Reinstalling didn't help.

Jack
ERR508


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#2

RE: smartCARS Problem

in SmartCars/EraCars Support Fri Apr 12, 2013 12:17 pm
by RVF875 Bill M. CEO • | 84 Posts

Hi Jack. We may experience some bumps along the way with the new ACARS so thanks for sharing the problems you are having. As for the site and using IE, I use CHROME and just tested the site using IE and your right even with compatibility mode on it doesn't help and is missing some stuff. If you can maybe DL CHROME and try that because after I made the change I havnt ever had any problems with any sites. Im not sure why its like that.

SmartCars- We already had ad issue with our CRO getting into the ACARS also and he tracked the problem dow for him and it was "UPDATE FOR .NET FRAMWEORKS" So I will check with Cameron to see where to get the update.

Hope that works.

Bill

"KEEP THE DIRTY SIDE DOWN"




Last edited Fri Apr 12, 2013 6:26 pm | Scroll up
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#3

RE: smartCARS Problem

in SmartCars/EraCars Support Fri Apr 12, 2013 1:07 pm
by RVF147 Cameron G - COO • | 281 Posts

Please visit this new thread topic by clicking here and let me know if any of these error messages are available. Post any replies to this thread. I hope this helps.


Last edited Fri Apr 12, 2013 1:08 pm | Scroll up
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#4

RE: smartCARS Problem

in SmartCars/EraCars Support Sun Apr 14, 2013 2:53 pm
by RVF508 Jack G • | 14 Posts

Yes, Bill. Bringing the site up on CHROME worked. Thanks for that.

Now if I could only log into smartCARS without getting an 'Invalid Entry" message, even though I use my VA ID and password.


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#5

RE: smartCARS Problem

in SmartCars/EraCars Support Sun Apr 14, 2013 2:56 pm
by RVF508 Jack G • | 14 Posts

PS

What version of .net frameworks is needed ? I show ver 4.0.3 installed.


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#6

RE: smartCARS Problem

in SmartCars/EraCars Support Sun Apr 14, 2013 7:27 pm
by RVF508 Jack G • | 14 Posts

Cancel that request.

Got some good advice as to how to launch eraCARS and hope to make my first flight under the new system soon.

Thanks for your patience.


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#7

RE: smartCARS Problem

in SmartCars/EraCars Support Sun Apr 14, 2013 10:52 pm
by RVF147 Cameron G - COO • | 281 Posts

If it does work for you, please share with us how you fixed the issue for future reference. I hope it works for you. I have been trying to figure out that code.


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#8

RE: smartCARS Problem

in SmartCars/EraCars Support Mon Apr 15, 2013 6:15 am
by RVF508 Jack G • | 14 Posts

As I indicated earlier, to fix the website problem I downloaded Chrome as a workaround to log into the site instead of using my regular IE browser. Using IE produced a corrupted image.

I'd prefer to use my regular browser, however.

As far as launching eraCARS, I entered my e-mail address as the ID instead of my ERR code and then used my same password.

Hope that helps

Jack


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