#1

Not at departure airport

in SmartCars/EraCars Support Tue Oct 28, 2014 5:43 am
by ERR837 Nick M (deleted)
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I keep getting an error when I try to start my flights. Red text appears at the bottom of the ACARS that says "Must be at Departure Airport". I am at the departure airport for the flight, engine off, pb set. I've uninstalled and reinstalled 3 times, and am running as admin. I was able to make 3 flights with the acars before it stopped working and had to file one PIREP manually via VATAWARE. Please help as this is very frustrating and deterring me from wanting to fly.


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#2

RE: Not at departure airport

in SmartCars/EraCars Support Tue Oct 28, 2014 4:26 pm
by RVF147 Cameron G - COO | 281 Posts

Which acars client are you using? SmartCars or Kacars?



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#3

RE: Not at departure airport

in SmartCars/EraCars Support Tue Oct 28, 2014 4:32 pm
by ERR837 Nick M (deleted)
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SmartCars.


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#4

RE: Not at departure airport

in SmartCars/EraCars Support Tue Oct 28, 2014 4:53 pm
by RVF147 Cameron G - COO | 281 Posts

ave you tried using the kAcars program? Our SmartCars client is having issues and we are waiting on tech support to get a fix for it. In the meantime, I would suggest downloading the kacars client and using that.



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#5

RE: Not at departure airport

in SmartCars/EraCars Support Wed Oct 29, 2014 8:36 am
by ERR837 Nick M (deleted)
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I also tried the kCars. It wouldn't login with my Era ID. Does it use the same password as the website login? If so, I tried that with no result.


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#6

RE: Not at departure airport

in SmartCars/EraCars Support Wed Oct 29, 2014 3:59 pm
by RVF147 Cameron G - COO | 281 Posts

Please check the following thread to verify the settings in the Kacars are right, specifically the URLs
Getting started with kAcars



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#7

RE: Not at departure airport

in SmartCars/EraCars Support Thu Oct 30, 2014 9:56 am
by ERR837 Nick M (deleted)
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OK, I've reinstalled kAcars and am using the settings provided from the tutorial. I noticed that my PID changed to reflect RVF, and is no longer using ERR, as was defaulted in the kAcars, so I think it's working now. I appreciate the help.


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#8

RE: Not at departure airport

in SmartCars/EraCars Support Fri Oct 31, 2014 4:50 pm
by RVF147 Cameron G - COO | 281 Posts

Perfect. Glad to see you are up and running ok!



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